Refund policy
<p><strong>Our policy at a glance</strong><br>Every Marque piece is printed to order, just for you. Because of that, we can't accept returns or exchanges for size, color, or change of mind. But if your order arrives wrong, damaged, or doesn't arrive at all, we'll make it right at no cost to you.</p>
<p><strong>What we cover</strong></p>
<ul>
<li><strong>Misprinted, damaged, or defective item:</strong> we'll reprint it for free. You don't need to send it back. Report it within 14 days of delivery.</li>
<li><strong>Wrong item received:</strong> we'll send the item you ordered for free. Report it within 14 days of delivery.</li>
<li><strong>Package lost in transit:</strong> we'll send a free replacement. A package counts as lost in transit when tracking never shows it as delivered and the carrier can't locate it. Report it within 14 days after the estimated delivery date in your tracking email.</li>
</ul>
<p><strong>What we don't cover</strong></p>
<ul>
<li><strong>Wrong size or color ordered:</strong> non-refundable. Please check the size guide before you order.</li>
<li><strong>Change of mind:</strong> non-refundable.</li>
<li><strong>Incorrect or incomplete shipping address, or a package that wasn't collected:</strong> we can reship once you confirm the correct address, but reshipping and production costs apply.</li>
<li><strong>Package marked as delivered but not received:</strong> please check with neighbors and around your property first. If it still hasn't turned up, contact us within 14 days and we'll open an investigation with the carrier. We can't replace a package the carrier confirms was delivered to the address on your order.</li>
<li><strong>Shipping delays:</strong> delivery times are estimates, so a late package isn't eligible for a refund unless it becomes lost in transit.</li>
</ul>
<p><strong>How to make a claim (photos required)</strong><br>Email <a href="mailto:hello@drivemarque.com">hello@drivemarque.com</a> with your order number, a short description of the issue, and clear photos showing it. For example, send a photo of the misprint or damage, plus the label showing the size and item you received. <strong>We can only process claims with photo proof.</strong> For lost packages, we'll verify the delivery status using your tracking information instead. Once your claim is approved, your replacement is printed and shipped at no cost to you.</p>
<p><strong>Refunds</strong><br>If we can't provide a replacement for an approved claim, for example because the design or size is no longer available, we'll refund you to your original payment method instead. Approved refunds are processed within 10 business days, and your bank or card provider may take a few more days to post them. If more than 15 business days have passed since your refund was approved, please contact us at <a href="mailto:hello@drivemarque.com">hello@drivemarque.com</a>.</p>
<p><strong>European Union 14-day cooling-off period</strong><br>Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without a justification. Your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Nothing in this policy limits your statutory rights under EU consumer law, including the 2-year legal guarantee of conformity.</p>
<p><strong>Shipping & fulfillment</strong><br>Every order is printed to order before it ships. See our <a href="https://www.drivemarque.com/policies/shipping-policy">Shipping Policy</a> for production and delivery times. You'll receive a tracking link by email as soon as your order ships.</p>
<p><strong>Product quality & care</strong><br>To make your prints last as long as possible:<br>- Wash inside out in cold water.<br>- Use a gentle cycle with mild detergent.<br>- Tumble dry on low heat or hang dry.<br>- Avoid ironing directly on the printed design.</p>
<p><strong>Contact us</strong><br>If your question isn't answered here, email our support team at <a href="mailto:hello@drivemarque.com">hello@drivemarque.com</a>. We aim to respond to all inquiries within 24–48 hours.</p>